Returns & Money Back Guarantee

At DiamondFriends, your satisfaction is our goal. We offer a 30 Day Money Back Guarantee, no questions asked. A full 100% refund will be given under the following conditions:

• The item must be returned or exchange within 30 days of receipt, in its original condition.
• The item must be returned unworn, in original condition.
• The item must precisely match product data records.
• The original certificate(s) and gift box must be returned with the item.

To return an item, contact us for a Return Authorization Number (RMA), and we will provide the return shipping instructions and address. We will inspect your item upon receipt and process it within two business days.

Custom designed orders, if returnable, will be subject to a restocking fee to cover the cost of our labor and administrative expenses. This will be clearly disclosed when the order is placed.

We strongly advise using Registered Fully Insured Shipping for your protection. Refunds will be issued in the original form of payment. DiamondFriends will not be held responsible for any duties, VAT, taxes or surcharges that may have been levied at the destination or by any parties along the way.