We accept payments through Visa, MasterCard, American Express, Discover and Paypal.
Financing: We participate in the Paypal Credit Program, providing qualified buyers more time to pay with no interest if paid in full within 6 months.
Layaway: We offer a custom DiamondFriends Layaway Plan, which is an agreed upon installment arrangement that will best suit your needs
We value your patronage, and proudly provide FREE international shipping worldwide, in accordance with the following rates and delivery times:
| DESTINATION | SHIPPING OPTIONS | DELIVERY DAYS | RATE |
|---|---|---|---|
| Domestic U.S. * | UPS® Ground | 1-6 business days | FREE |
| Domestic U.S. * | UPS® 2nd Day | 2 business days $6.95 | $6.95 |
| Domestic U.S. * | UPS® Next Day | 1 business day | $21.95 |
| Worldwide and U.S. Pectorates | UPS® Worldwide Saver or Worldwide Express | 1-5 Business Days | FREE |
* Includes 50 states, excluding APO/FPO and U.S. Pectorates.
While there are no hidden fees, note that some restrictions may apply in certain countries due to insurer limitations. In addition, we recommend consulting your local tax authorities regarding import duties and/or VAT that may apply in your local country. DiamondFriends will not be held responsible for any duties, VAT, taxes or surcharges that may be required at the destination.
Your order will be shipped securely, professionally packaged, and fully insured. Note that an adult signature confirmation will be required upon delivery. Once the item has shipped, you will receive an email with the tracking information. Please note the delivery days do not consider inclement weather or customs delays.
Contact us if you require delivery of your item sooner than the stated handling and shipping times, so we can make special arrangements.
At DiamondFriends, your satisfaction is our goal. We offer a 30 Day Money Back Guarantee, no questions asked. A full 100% refund will be given under the following conditions:
- The item must be returned or exchange within 30 days of receipt, in its original condition.
- The item must be returned unworn, in original condition.
- The item must precisely match product data records.
- The original certificate(s) and gift box must be returned with the item.
To return an item, contact us for a Return Authorization Number (RMA), and we will provide the return shipping instructions and address. We will inspect your item upon receipt and process it within two business days.
Custom designed orders, if returnable, will be subject to a restocking fee to cover the cost of our labor and administrative expenses. This will be clearly disclosed when the order is placed.
We strongly advise using Registered Fully Insured Shipping for your protection. Refunds will be issued in the original form of payment. DiamondFriends will not be held responsible for any duties, VAT, taxes or surcharges that may have been levied at the destination or by any parties along the way.